For GChat Woes: Some advice I heard about taking things the wrong way via email/chat, since it's so easy to misread tone when you're not face-to-face or hearing a voice: imagine it's being spoken in Kermit the Frog's voice. If you're still offended, then it's probably valid offence.
I'm SO going to try this in the future.
Beware. If you chat at me, I might be reading your words in the tone of Kermit.